Senior DevOps Engineer

We are currently hiring a Senior DevOps Engineer to join our team on one of our projects – Intelity. For this position, we are looking for a candidate with 4+ years of working experience.

By joining our team at Intelity, you will have exciting new opportunities to pursue your curiosity wherever it may lead. You will collaborate with a team of professionals who readily share their knowledge, embrace different points of view, and are always available to support you in tackling more challenging tasks.

With over 15 years of experience, Intelity is a leading guest experience platform designed for hotels, resorts, casinos, and luxury residential properties. They have gained industry recognition from Built in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly.

Through guest and employee mobile apps, integration with smart devices and various hardware, over 100 system integrations and the Guest Experience Management System, (GEMS®) Staff Operations Hub, Intelity enhances guest experiences in over 60 countries on 6 continents, serving more than 1000 hotels (including renowned names such as Hilton, Hyatt, Four Seasons, Fairmont, Hard Rock, and Oakwood).

Gross 1 salary range for this position:

4.300 – 4.900 EUR – depending on your skills and experience.

CORE PARTS OF THE INTELITY PLATFORM

Mobile Apps

Mobile guest experience allows guests full control over their stay. Mobile apps implement a variety of features, such as mobile check-in, mobile key, guest service requests, in-app messages, dining menus and ordering, additional services booking, as well as loyalty program benefits.

Intelity offers a tailor-made solution for properties and brands of all types and sizes.

Smart Room

In-room technology offers an elevated guest experience, keeps them informed, while also serving as an omnichannel marketing platform.

Key products include smart-room tablets, digital menus, interactive screens and voice-assisted devices.

With in-room tablets, hotel guests have unparalleled access to services and amenities without leaving the comfort of their room.

Guest Experience Management System (GEMS®)

An integrated solution that offers device management, business intelligence, guest marketing, guest feedback, content management, and service management – all at one place.

This product allows the entire team to streamline their processes, remain organized and ensure top-notch service.

Guest Experience Management System, GEMS®, is everything a team needs to elevate guest experience and streamline their day-to-day operations.

Platform API and Integrations Cloud

Intelity platform supports more than 100 different integrations – including property management systems, POS integration, ticketing systems, lock vendors, room controls and many others.

Some of the integrations are implemented in partnership with Oracle Hospitality, Simphony, Nevaya, FreshBed, and Unifocus.

Platform API allows hotels to further customize their guest experience.

Platform API helps to unlock features the guests want and upgrade the guest experience.

CORE RESPONSIBILITIES

You will collaborate with Software Engineers to provide stable, repeatable solutions, identify potential risks – and provide practical solutions to avoid them
Provide and maintain well-tuned CI/CD systems
Help define system usage policies and procedures
Submit merge requests
Document, test, and maintain high-quality and highly available solutions
Service stability and monitoring system performance: Incident Management and Problem Management, ensuring zero downtime
Participating in Change Management on escort and delivery changes initiated by R&D
Participating in maintaining and optimizing existing infrastructure and application set
Helping automate manual repeatable and day-to-day operations tasks as per instruction
Participate in improvements, optimization, and development of automation based on Ansible, Terraform-Terragrant, and Jenkins, as well as related to the containerization of applications based on Kubernetes in AWS EKS
Participate in SCRUM-based processes as a part of the team

OPERATIONAL REQUIREMENTS

Experience as a DevOps Engineer or a similar engineering role
Proficiency with Windows and Linux operating systems
Great understanding of IaC and CI/CD principles, familiarity with Jenkins or alternatives
Experience in monitoring and maintaining applications or software products, triaging incidents, participating in investigations with developers (SRE)
Experience in working with cloud-based infrastructure and applications (AWS)
Working experience with version control (i.e. Git)
Great communication skills
Passionate
Spoken English that allows joining calls and incident bridges
Due to the requirements of this position, a certain evening hours availability will be needed a few times per month, to assist the US-based team (approx. 1-2 times per month between 7-8 pm CET)

BONUS POINTS FOR:

Experience in server administration (Linux and/or Windows) with hands-on experience with the AWS cloud
Hands-on experience with databases – PostgreSQL, MongoDB (+ Atlas), AWS, MS SQL
Solid understanding of the application servers architecture and operating model within at least one type of operating system (Linux or Windows)
Practical experience in scripting languages and routine procedures automation (bash, python)
Monitoring (User level)- ELK stack (Elastic-Logstash-Kibana), Grafana, AppDynamics, Zabbix
Experience with Kubernetes and K8S/EKS
Experience with RabbitMQ
Other tools – Jira, Confluence

WHAT CAN YOU EXPECT FROM US

1. Competitive salary

We offer you a competitive compensation package along with regular evaluations of your skills and knowledge to enable your further growth and growth of your salary, along with the additional benefits.

2. Flexible working schedule

You can shape your working schedule according to your life, hobbies, and interests. No questions asked as long as the job is done. Due to the requirements of this position, a certain evening hours availability will be needed a few times per month, to assist the US-based team.

3. Remote work

Even though we have an office in Zagreb (HUB385), we are a remote-first company.

4. Professional development

We make sure you have access to any online course or book. Apart from that, you get a yearly personal education budget which you can use for additional education workshops, conferences, or anything else you need for your professional development.

5. SPECKtacular company culture

We respect one another enough to give and receive honest feedback. But we also know that the most valuable feedback is spoken through empathy which is why we nurture a culture of inclusivity and teamwork. We hold regular performance review meetings to keep track of how our team members are progressing and how satisfied they are. We organize an all-hands meeting on the company level, to share what’s going on inside each department, and on every project. Apart from those meetings, we’re also open at any time for team members to reach out with any questions, ideas, or concerns they wish to communicate.

6. Slick equipment

MacBooks, monitors, headphones, magic mouses, and wireless keyboards – whatever you need to be at your best. In case you will be needing anything else, we are happy to hear your requests!

ABOUT SPECK

We are a design and development agency building successful digital products used by thousands of people daily. In the company of 50+ talented tech professionals and passionate digital natives, we are brewing solutions for global clients and our internal startups.

SOME OF THE PRODUCTS WE’RE CURRENTLY WORKING ON

Peterson’s – a leading provider of test preparation materials (GMT, SAT, TOEFL), career exploration tools, and scholarship searches. The platform is the main source of information for more than 500.000 students yearly. Our team works directly with Peterson’s founders and holds a great dose of ownership over the product development.

Syncplicity – A file-sharing platform focused on easy-to-use and secure information sharing.

HubDialer – A web-based campaign management tool, that enables automated calling, voice mail management, enhanced volunteer recruiting and a web-based dashboard for monitoring campaign status.

SOUNDS INTERESTING? LET’S CHAT!

This job advertisement is intended for a select audience and will only be accessible to individuals who have received the link. We are excited to present this unique opportunity to join our team on this project. As we embark on this exciting journey to enhance guest experiences in the hospitality industry, we are selectively sharing this position with potential future colleagues who seem like a great fit.

If you have any questions about this position, shoot us a message at hiring@speck.agency.

The position is open until filled.